Complaints

XL@Property are dedicated to providing a professional service. If you feel like something has gone wrong, please tell us about it.

If you believe you have a complaint, please follow the procedure below.

Stage 1
Your complaint should be addressed in writing. Please use the form below to submit a complaint.

Stage 2

Following receipt of our formal written response, should you remain dissatisfied, please inform us within 10 working days in writing. Please clearly outline which part of your complaint remains outstanding and the reasons you remain dissatisfied. We will arrange a separate review by a senior member of our staff.
A final review will be undertaken and we will provide you with our final viewpoint within 15 working days.

Stage 3

If you are still not satisfied after the last stage of the in-house complaint procedure (or more than eight weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. They will reply directly to you.

Submit a complaint

0330 133 9230

helpdesk@xl-property.co.uk

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Complaints

Stage 1 Your complaint should be addressed in writing. Please use the form below to submit a complaint.

Stage 3 If you are still not satisfied after the last stage of the in-house complaint procedure (or more than eight weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

Submit a complaint

Stage 1
Your complaint should be addressed in writing. Please use the form below to submit a complaint.

Stage 3

If you are still not satisfied after the last stage of the in-house complaint procedure (or more than eight weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.