Lyon Court, Rochester, Kent.
Lyon Court had been managed by the largest managing agent in the UK. Service charges had more than doubled over a three year period. Residents were frustrated that issues that they had raised were never dealt with. This included intercoms being broken for over a year, fire safety issues, cleaning not being conducted, and a faulty lift to name but a few issues. Within a few weeks of taking over the estate, XL@Property had remediated almost all of the outstanding issues and had also reduced the service charges substantially. The XL team were onsite weekly and had regular communication with leaseholders.
“XL@Property have been a breath of fresh air. They were so professional and dealt with issues so quickly and efficiently. We were so frustrated with the previous managers and felt like we were being ripped off”.
Saxon Park, Greenhithe, Kent.
XL@Property took over the management of two areas of Saxon Park in Greenhithe following leaseholder frustrations over rising service charges and poor maintenance. XL@Property were able to reduce service charges by 30% whilst also increasing the frequency of cleaning and gardening. There were also issues with lapsed Fire Safety Assessments, EICR’s and a number of serious faults with the building. XL@Property remediated all of the issues that were inherited from the previous management agent and brought the building up to a high specification. This was al done whilst the service charge fee’s were reduced.
“I can not recommend XL@Property highly enough. They are very visible onsite and respond to issues immediately. They are really proactive unlike many managing agents we have used previously”
Director, Maidstone Resident Association, Kent.
"Our association had been with a large well established block management business for over a decade. We found the service was deteriorating each year but the fee's were always going up. With XL@Property, we are paying less but the service is far superior. They are responsive and take pride in their work".
Aaron, Dartford, Kent.
“I highly recommend XL Property Management for their exceptional property maintenance and cleaning services. Their professional team ensured that my property was always in top-notch condition.”
Lauren, Greenhithe, Kent.
"The fact that they directly employ cleaners, gardeners etc means that the staff care so much more than contractors. Our block has never looked so good and the team are proactive, performing regular onsite checks. They aren't like your typical block management company"
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